Help center

Quick links to the topics that matter most.

You can also start with the FAQ.

Account & access

Sign in with email code or a linked social account. Your access follows the plan or pass you have purchased. See the FAQ for getting started.

Billing & payments

Charges are processed by our payment provider. A statement or receipt may list Loomshield (parent company) as the merchant. See Refunds & cancellations and Privacy for more.

Refunds & cancellations

Subscription renewal can usually be turned off before the next period. One-time passes have different rules—see Refund & cancellation policy.

Technical issues

GPS, browser, and audio can vary by device. See Report an issue for what to include when you write in.

Commercial & bus licensing

Tour and charter operators may need a separate license. See Bus licensing and Partner with us.